Success Stories

Real Results. Real Agencies. Real Impact.

These success stories reveal how agencies overcome staffing challenges and achieve measurable improvements with NTN’s end-to-end hiring solutions.

Each case study demonstrates the power of collaboration and innovation—and how every department can achieve more with NTN.

Ventura County, California

Agency Challenges

The agency relied on the CA POST PELLET-B exam measuring only cognitive skills and spent considerable time pre-screening many unqualified candidates. With no tracking system, staff and applicants faced ongoing confusion, and the hiring process remained resource-heavy and costly, further leading to significant dissatisfaction and hindering recruitment efforts.

Our Solution

The agency implemented NTN's validated simulation exam measuring judgment, critical thinking, decision-making, integrity, use of force, and bias. They also implemented the NTN portal system for candidate tracking, registration, scheduling & data collection. NTN's unlimited live proctoring and dedicated candidate support lead to higher candidate satisfaction.

Agency Results

The agency achieved 100% compliance with state bias-screening requirements, increased candidate show rates from 45% to 95%, with 92% of candidates reporting they were “very satisfied”. By reallocating 30% of internal staff time to core hiring functions and realizing over $100,000 in cost savings, the agency strengthened overall efficiency.
Results That Matter

Large Pennsylvania Fire Department

The agency faced a severe staffing crisis, experiencing a 19% drop in personnel since 2019 that led to mandatory overtime, burnout, and heavy workloads. To restore operational capacity, they urgently needed to fill 441 budgeted uniformed positions.

The results speak for themselves:

3,851 Candidates Scheduled (a 35% increase over 2023)
Reduce No Show rate by 12%
2,215 candidates completed all test components (715 more than in 2023)
Increased Pass Rate by 51% from 2023 to 2025
"The Lee's Summit Police Department is proud to call NTN a trusted partner; their attention to detail, professionalism and responsiveness help us recruit and screen the best possible applicants for our open positions."

Sgt. Chris Depue

LSPD Public Information Unit Supervisor
"The Lee's Summit Police Department is proud to call NTN a trusted partner; their attention to detail, professionalism and responsiveness help us recruit and screen the best possible applicants for our open positions."

Sgt. Chris Depue

LSPD Public Information Unit Supervisor
"I had an excellent experience working with your team. They were professional, attentive, and flexible to meet the needs of our organization."

Battalion Chief

California Fire Department
"I truly like this test because it is spot on when we compare its findings with that of the psychological examination and background investigation results."

Chief of Police Chris Hughes

Belleville Police Department
"We were extremely pleased with the number of candidates. HR gave us very positive feedback, and the candidate satisfaction scores were excellent. We’re even scheduling a call with the command staff to celebrate these results."

Chief Ward

Washington DC Fire Department
"One of the smoothest recruitments we've had. NTN's ability to accommodate almost 1500 fire test takers in about a month's time without issue- no small feat."

Jacob Tilford

City of Las Vegas
Partner with NTN

Your Success Story Starts Here

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